“https://segraetishop.com”, hereinafter referred to as “the Site”, is edited by the Limited Liability Company SEGRAETI, whose registered office is located:
E | SEGRAETI
METROPOLE Shopping Monte-Carlo
17, Avenue des Spélugues - 98000 Monaco », 98000 MONACO,
(Hereinafter referred to as “Segraeti” or “We” and its pronouns). It is registered in the Monaco Trade and Companies Register under the number "RCI N °: 06 S 04469" and under the intra-community VAT number "TVA: FR36 00007248 7" For any information, please use the address "e- [email protected] ”.
The site is hosted by "Lightspeed" whose head office is located at "700 Rue Saint-Antoine E, Montreal, QC H2Y 1A6, Canada", available at "+1 514-907-1801"
These general conditions of sale, hereinafter the "GTC", apply to the website "https://segraetishop.com", offering for sale products of decorations, tableware and furniture , hereinafter referred to as "the Product (s)", intended for delivery in mainland France, Corsica, Monaco, Europe and outside Europe. They are concluded between Segraeti Sarl and any non-commercial natural person, hereinafter referred to as "the Customer". The products sold on the Site are sold only at retail and for strictly personal use. We therefore reserve the right to limit the quantity ordered by a Customer.
Any order for a Product offered on the Site implies consultation and express acceptance of these GTCS, without however this acceptance being conditioned by a handwritten signature from the Customer. It is specified that the Customer can save or print these T & Cs, provided however that they do not modify them. These T & Cs may be subject to change at any time, the applicable T & Cs being those that the Customer accepts when placing his order.
Prior to ordering, the Customer is invited to read the characteristics of the Product (s) they wish to order on the Site. The photographs illustrating the products do not enter into the contractual field. If errors occur, in no case can Segraeti be held liable. The Products offered for sale are described and presented with the greatest possible precision. The choice and purchase of a Product are under his sole responsibility. Purchase offers including promotional offers are valid as long as they are advertised on the Site.
The prices of the Products sold on the Site are those in effect on the day of the order. The prices are indicated in Euros (€) and all taxes included (TTC) at the VAT rate applicable on the day of the order. They do not include shipping costs, invoiced in addition to the price of the Products purchased according to the amount of the order. The shipping costs will be indicated to the Customer before the registration of his order. The prices are likely to vary at any time, it being understood that the Products ordered are invoiced at the prices in force when the order is registered. The site contains a large number of products and it is always possible that some of the prices on the Site may be incorrect. We will verify prices as part of our sales procedures so that the correct price of a product is indicated.
After finalizing their purchases in their basket, the Customer is invited to confirm their order after having read the summary thereof. The Customer is then asked to enter their contact details, then indicate the delivery address. The information concerning the transport costs will then be communicated to him just before the payment process. Any order implies acceptance without restriction or reservation of these general conditions of sale. When the order is validated, the Customer declares to accept it as well as these GTC. Once payment has been confirmed, the Customer receives, immediately and at the latest before delivery, an email acknowledging receipt of his order, to the email address he has indicated. The Customer formally accepts the use of electronic mail for the confirmation of his order and its content. Any order is only deliverable within the limits of available stocks of the Products, on the day the order is placed. In case of unavailability of one or more Products after placing the order, the Customer will be notified by e-mail. The amount of the order will be recalculated. Only the amount of the available products will be debited from the Customer's account. The customer is also able to cancel his order by sending an email to "[email protected]" If the order has already been processed, the Customer will not be able to 'to cancel. However, he must refuse the package upon receipt of his order.
Segraeti however reserves the right to suspend or cancel any order from a Customer with whom there is a dispute relating to the payment of a previous order, or for any other legitimate reason relating in particular to the abnormal nature of the order, such as 'a suspicion of fraud. We reserve the right to suspend, restrict or terminate your access to the Site at any time without notice if we have reasonable grounds to believe that the Customer has violated any of these obligations. This should not limit our right to take any other action against the Client that we deem appropriate to defend our rights or those of any other person.
All orders are payable in euros. Payment for the order is made by credit card or bank transfer. The bank cards accepted on the site are those of the Visa, Mastercard, Maestro. Segraeti reserves the right to suspend or cancel any order and / or delivery, whatever its nature and level of execution, in the event of non-payment of any amount due by the Customer or in the event of a payment incident. As part of the fight against Internet fraud, order information may be transmitted to any competent authority for verification.Payment for all Products must be made by online payment provided by our website, via the external platform "? ". Payment must be made when submitting your order. If you dispute a payment made to us, you must contact us immediately and provide all the details of your request. If you submit an invalid credit or debit card, you will be required to pay us, within 7 days of the refund date:
An amount equal to the reimbursement amount;
All third party costs incurred by Segraeti in connection with the refund (including costs charged by our or your bank or payment processor or card issuer). Segraeti reserves the right to suspend or cancel any order and / or delivery, whatever its nature and level of performance, in the event of non-payment of all or part of the amount due by the Customer. The Customer confirms that the credit / debit card he used belongs to him. All credit / debit card holders are subject to validation checks and authorization by the card issuer. If your card issuer refuses to authorize payment, we will not accept your order and we will not be responsible for any delay or non-delivery and will not be required to notify you of the reason for the refusal.
The products ordered will be delivered to the address indicated by the Customer, only in Metropolitan France, Corsica, Monaco, Europe and Outside Europe. Delivery will be made within an average period of (4) to (7) days from receipt of the order, depending on the delivery method chosen and at most within thirty (30) working days from the date of the order. receipt of order. However, if thirty (30) days after the presumed delivery date, the Product (s) have not been delivered, the sale may be resolved at the request of the Customer, who may obtain reimbursement of the sums already paid. , to the exclusion of any compensation or damages. The different delivery methods offered are detailed in the "Delivery Policy" section.
- Reception and Guarantee
Segraeti bears the risks associated with transport until delivery, that is to say until the physical delivery of the package to the recipient indicated, at the time of the order or to his representative who accepts it. The Customer must check the goods, upon receipt, in the presence of the carrier, indicating, if applicable in writing, on the transport voucher, all useful reservations observed (missing product, damaged package). The Customer is invited to contact Customer Service by email at “[email protected]” within fourteen (14) working days of receipt of the Products. Any complaint formulated beyond this period will be considered inadmissible. The products sold on the Site comply with current Monegasque and French legislation and the standards applicable in Monegasque, French and European Union territories. The Customer benefits from the provisions of the legal guarantee of conformity and the legal guarantee against latent defects which render the Product unfit for use. In the event of lack of conformity of the Product, in particular due to an anomaly or an error in the references delivered, the Customer can choose to return the product and obtain a refund. Return costs will be reimbursed at the Customer's request.
- Product return and Right of withdrawal
The Customer has a right of withdrawal within fourteen (14) clear days from the date of receipt of the Product, to return, at his own expense, the Products ordered, for reimbursement. For any other reason, the Customer is invited to contact Customer Service by email at "[email protected]". The refund will be made by the means of payment used by the Customer when ordering, at the latest within thirty (30) days following the date on which the right is exercised (upon receipt of the returned order or proof of the shipment of the returned product).
- Product Return Instructions
The Customer may return the Product (s) according to the conditions defined above, but must imperatively comply with the following instructions: The return must be made within fourteen (14) clear days following the date of receipt of the Product by the Customer. The Product (s) must be intact, in their original condition, in their unopened packaging, with their accessories and instructions. They must not have been used. In the event of depreciation of the Product resulting from handling, Segraeti reserves the right to refuse a refund or exchange of the Product. No refund will be made if the Products returned by the Customer do not correspond to the Product (s) ordered or have another origin than those delivered by Segraeti. The Customer must request his free return slip from customer service by email at "[email protected]". No return costs will be refunded to the Customer if the latter has chosen not to use the prepaid return voucher made available to him.
Upon receipt of this transport voucher, the Customer must stick it on his return package. This free transport voucher is to be used within "5" days of receipt.
All returns are made to the following address:
E | SEGRAETI
METROPOLE Shopping Monte-Carlo
17, Avenue des Spélugues - 98000 Monaco ”, 98000 MONACO.
- After Sales Service
No exchange or complaint will be eligible or taken into account for any Product purchased outside the Site. Customer Service is able to answer all your questions from Monday to Friday from 10 a.m. to 6 p.m. by email to “[email protected]” Or by using the dedicated contact form on the Site.
- Limitation of Liability
The products sold on the Site are constantly improved and guaranteed to comply with the regulations in force in Monaco and France as well as with the standards applicable in the Monegasque, French and European Union territories. Segraeti cannot be held responsible for non-performance of the contract in the event of unavailability of the Product or out of stock or in the event of the non-performance of one of its obligations if the poor performance of the contract results from a case of force majeure. Segraeti declines any responsibility for any interruption of the site, for any occurrence of bugs, for any damage and consequence resulting from a fraudulent intrusion by a third party resulting in a modification of the information made available on the Site.
- Intellectual Property
This Site is protected by the laws governing intellectual property, property of literary and artistic rights or other similar rights. The Site as a whole as well as all the products sold there, all elements, brands, designs, models, photographs, texts, illustrations, logos, animated or non-animated sequences, sound or not, graphics, etc. Site and their compilation are the exclusive property of Segraeti, which does not grant any license or any right other than that of consulting the Site. The use of all or part of the Site, in particular by downloading, reproduction, transmission, representation or dissemination for purposes other than personal and private use for commercial or non-commercial purposes is strictly prohibited. Violation of these provisions subjects the user to the penalties provided for by law. Neither the Site (in whole or in part), nor its content, nor the brands may be used, reproduced, duplicated, copied, sold, resold, made accessible, modified or exploited in any other way, in whole or in part, for any finality whatsoever. Any other use constitutes an infringement. In the case of the use of a "Share" function offered on the Site in order to discover a product of the Segraeti brand, the user acknowledges and accepts that the content made available in sharing should only be used for purely personal use to the exclusion of any commercial use on websites or internet pages and / or any other digital medium for commercial purposes.The creation of hypertext links to the Site can only be done with the prior written authorization of Segraeti, which authorization can be revoked at any time. All sites with a hypertext link to the Site are not under the control of Segraeti and the latter therefore declines all responsibility (in particular editorial) concerning the access and content to these sites. Segraeti is free to modify the content of the Site at any time and without notice.
- Personal Data
In accordance with the Monegasque law n ° 1.165 of December 23, 1993, as amended, relating to the protection of nominative information and the ministerial decree n ° 2009-382 of July 31, 2009, modified relating to the protection of nominative information, the Customer has a right of access, rectification, opposition and deletion of data concerning him from Segraeti by contacting customer service by email at "[email protected]" or by mail to the following address:
E | SEGRAETI
METROPOLE Shopping Monte-Carlo
17, Avenue des Spélugues - 98000 Monaco ”, 98000 MONACO.
The information collected is intended for Segraeti, and its service providers in order to process the Customer's order and send, unless the Customer opposes it, information on Segraeti's products and services. To find out more about the protection and confidentiality policy, the Customer is invited to consult the “Personal Data Policy” page. An answer must be given within 30 days.
- Applicable Law and Dispute
The site belonging to Segraeti Sarl, a company incorporated under Monegasque law, any dispute relating to the interpretation and execution of these GTCS is subject to Monegasque law, with the exception of the provisions of the GTCS which would refer to the jurisdiction of a court. foreign. The language of the proceedings is French. In the event of a dispute resulting from a purchase on the Site, an amicable solution will be sought.
These General Conditions of Sale were updated on 12/09/20.